Terms and Conditions
The following terms apply to all sessions and therapy services provided by Dr Emma Rae Rhead.
Booking a session or service confirms your agreement to these terms.
Nature and Scope of the Sessions
Sessions are private one-to-one appointments held for individual therapy, psychotherapy and clinical hypnotherapy.
They are not medical care or crisis support, and they are not a substitute for these services. Dr Rhead no longer works as a medical doctor or offers medical diagnosis, prescribing services or medical advice.
You remain fully responsible for consulting with your own doctor and/or healthcare provider where appropriate.
Personal Responsibility
By booking a session, you confirm that you are aged 18 or over, resident in the UK and able to take full responsibility for your own wellbeing.
Suitability
These online sessions are offered to people who are able to engage in a self-directed way. They are not suitable for those experiencing acute mental health difficulties requiring crisis support.
To ensure that my services will be suitable for your needs, you agree to inform me prior to booking if you have been diagnosed with or are experiencing any of the following:
- clinical depression
- psychosis
- schizophrenia
- bipolar disorder
- a personality disorder
- active suicidal thoughts or self-harm
- substance addiction
Prior to a First Session
You will be asked to provide some personal and health-related information via a confidential questionnaire prior to your first session. This including personal contact details, relevant medical history and the details of an emergency contact. Please complete and return this at least 48 hours before your appointment. I cannot proceed with your session without this information, and your session will need to be rescheduled if this questionnaire is not received.
Attendance
Sessions must begin and end on time.
If you are more than 15 minutes late without notice, I will leave our call and the full fee will be payable.
You are fully responsible for ensuring your technology is working for online sessions, for making sure you have privacy and for attending sessions free from the influence of alcohol or non-prescribed drugs.
Confidentiality
All information shared is treated as confidential and will not be disclosed to any third parties without your consent, except where there is a legal or safeguarding obligation for me to do so.
This includes situations where I believe there is a risk of harm to yourself or others, or where certain criminal or public health disclosures are required by law.
As part of my continuing professional and ethical practice, aspects of your work may be discussed anonymously in clinical supervision.
Fees, Cancellations and Rescheduling
Sessions are paid for in advance at booking to secure your appointment.
Appointments are non-refundable once paid, but may be rescheduled with at least 48 hours’ notice.
Fees may be updated at any time, but this will not affect any sessions already purchased.
If I need to cancel a session due to any unforeseen circumstances, such a personal illness or family emergency, you will be noticed as soon as possible and your appointment will either be rescheduled to the next mutually convenient time, or refunded in full.
Outcomes
Responses to therapy vary between individuals.
No specific outcomes or results can be guaranteed, and no particular results are promised.
Fees are charged for my expertise, time and professional input rather than any particular results or outcomes.
Ending Work
Either party may choose to end therapy at any time. Standard refund and cancellation policy applies.
If sessions are ended by Dr Rhead, any unused sessions will be refunded.
Data Protection
Your information is held securely in line with professional standards and relevant data protection legislation.
By agreeing to these terms, you also agree to the Privacy Policy available on this website.
Copyright
Any materials on this website or shared with you remain the property of Dr Emma Rae Rhead and may not be copied, shared or distributed to anyone without explicit permission.
Contact
Dr Emma Rae Rhead
Clinical Hypnotherapist & Psychotherapist
Specialising in anxiety and persistent pain
Email: emma@doctorrhead.com
Website: www.doctorrhead.com